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IT support · Palmerston North & Manawatū
IT Support in Palmerston North & Manawatu
Our lowest rates yet, right here in Palmy: $75/hr on-site or $50/hr remotely, with no call-out fee or evening and weekend surcharge.
Clear pricing
Practical help.
Straightforward rates.
On-site support$75/hr
Palmerston North & Manawatū
Remote support$50/hr
New Zealand wide
Same rates evenings and weekends. Minimum first hour; each started hour is charged in full. No travel charges within Palmerston North. Service terms
IT Support in Palmerston North & Manawatu
Book a call-out in 3 steps
We come to you
A local Palmerston North technician arrives at your home or office at an agreed time — same day if urgent.
Problem solved
We complete the agreed work and explain it in plain English. No fix, no fee applies to eligible labour for a clearly scoped fault.
Prefer to call?+64 20 400 20178Prefer to call?
+64 20 400 20178
IT Support in Palmerston North & Manawatu
Every on-site IT job we handle
From a single broken laptop to a full small business network, our Palmerston North technicians handle it all on-site — no need to drop anything off or wait for a courier.
Computer Repairs & Tune-Ups
Slow PC? Crashing apps? Blue screens? We diagnose and fix hardware and software faults on the spot at your home or office in Palmerston North.
- Hardware fault diagnosis
- Windows / macOS repairs
- Virus & malware removal
- Speed & performance optimisation
Networking & Wi-Fi
We set up, troubleshoot, and secure wired and wireless networks for homes and small businesses across Manawatu.
- Router setup & configuration
- Wi-Fi dead zone fixes
- Business LAN setup
- VPN configuration
Data Backup & Recovery
Lost files? Failing hard drive? We recover data and put a proper backup solution in place so it never happens again.
- Emergency data recovery
- Cloud backup setup
- External drive backup
- Business continuity planning
New Device Setup
Just bought a new laptop or desktop? We set it up completely — accounts, software, data transfer and security — so it's ready to work.
- New PC / laptop setup
- Data migration from old device
- Software installation
- Email & account configuration
Printers & Peripherals
Printers that won't print are the #1 frustration for small businesses. We fix them — and get all your peripherals working reliably.
- Printer installation & drivers
- Scanner & scanner software
- Monitor & display setup
- Keyboard, mouse & USB issues
Security & Updates
Outdated software and weak passwords are the most common entry points for attacks. We harden your systems and keep them patched.
- Antivirus & security software
- Windows Update management
- Password manager setup
- Two-factor authentication
CCTV & Security Cameras
We plan and install practical camera systems with recording, mobile access, and reliable network connectivity for homes and small businesses.
- Camera coverage planning
- IP camera installation
- Recorder & storage setup
- Mobile viewing configuration
Managed Business IT
Ongoing support for small businesses that need one local team for users, devices, cloud accounts, networking, maintenance, and planning.
- User & device support
- Microsoft 365 assistance
- Maintenance & documentation
- Technology planning
IT Support in Palmerston North & Manawatu
Areas we cover
Our technicians provide on-site IT support across Palmerston North and the wider Manawatū region — from the city centre to the surrounding towns. If you're searching for "IT support near me" in any of the areas below, we've got you covered.
Palmerston North suburbs
- Highbury
- Terrace End
- Hokowhitu
- Awapuni
- Roslyn
- Cloverlea
- Milson
- Kelvin Grove
- Takaro
- Fitzherbert
Wider Manawatū region
- Feilding
- Ashhurst
- Foxton
- Rongotea
- Sanson
- Bulls
- Shannon
- Levin (on request)
Not sure if we cover your street or town? Just call — we'll let you know straight away. Outside Manawatū? We offer Remote IT Help New Zealand-wide →
We offer Remote IT Help New Zealand-wide →IT Support in Palmerston North & Manawatu
Also from FernByte
Remote IT Support — NZ-Wide
Not in Palmerston North? We offer fast remote IT support to businesses anywhere in New Zealand.
Web Design & Hosting
Need a professional website? We design, build, and host websites for Palmerston North and NZ businesses.
Networking Services
Business Wi-Fi, router, cabling and network troubleshooting for Palmerston North and Manawatū.
Need hardware or software?
Visit the FernByte shop for business hardware, software, and digital products.
Good questions. Clear answers.
Frequently asked questions.
How quickly can you come out to Palmerston North?
For urgent issues we offer same-day call-outs when availability allows. Call us before noon for the best chance of a same-day visit. We're open until 10 PM on weekdays and 8 PM on weekends, with no evening or weekend surcharge.
Do you offer after-hours IT support in Palmerston North?
Yes. Evening and weekend IT support is charged at the same standard rates: $75/hr on-site and $50/hr remote, with no after-hours surcharge. We're open until 10 PM on weekdays and 8 PM on weekends. Urgent help outside those hours depends on availability.
What does on-site IT support cost?
We charge $75/hr for on-site support and $50/hr for remote support. A minimum first-hour charge applies and each started hour is billed as a full hour. There is no separate call-out or evening and weekend surcharge, and we explain approved parts or travel outside Palmerston North before work proceeds.
Do you charge a call-out fee?
There is no separate call-out fee. A minimum first-hour charge applies and each started hour is billed as a full hour. Travel within Palmerston North is included; travel outside Palmerston North is quoted before booking.
What areas do you cover?
We cover Palmerston North and the full Manawatu region including Feilding, Foxton, Fielding, Ashhurst, and surrounding areas. For customers outside this region, we offer remote IT support NZ-wide.
What is your no fix, no fee policy?
If we cannot resolve the issue we came out to fix, you do not pay for the labour. This applies to on-site visits where the issue is clearly defined upfront. See our terms page for full conditions.
Can you help with both Windows and Mac?
Yes. We support Windows 10, Windows 11, and macOS on all modern hardware.
Do you help home users or just businesses?
Both. We support home users and business clients at the same $75/hr on-site rate, with remote support available at $50/hr when an on-site visit is not needed. The same rates apply in the evenings and on weekends.
Request IT support
No obligation. We'll quote before any work begins.
One local team.
A clearer next step.
Let’s talk about your business