Real people. Practical tech help.
Live chat with an IT technician.
Computer trouble? Wi-Fi playing up? A question about your website? Tell us what’s happening and chat with a real person at FernByte.
Replies depend on availability. If we’re away, leave a message and we’ll follow up.
A local person, wherever you are.
- On-site IT support in Palmerston North and Manawatu
- Remote computer support across New Zealand
- Web design enquiries from NZ and Australia
No app to download. Start from your phone or computer, and keep the chat open while you browse.
What can we help you with?
Computer & software problems
Slow laptops, software errors, email setup and printer trouble: explain the symptoms in your own words. We’ll help you work out whether a remote session or an on-site visit is the right next step.
Remote IT supportWi-Fi & business IT
Ask about unreliable internet, connecting devices or keeping your business technology working. For jobs that need hands-on attention, FernByte offers local on-site support in Palmerston North and the wider Manawatu region.
Local IT supportWebsites & new projects
Thinking about a new website or updates to an existing one? Share your website address and what you want to achieve. We can discuss the options, likely scope and how to get a clear quote.
Web design servicesNeed hardware or software? Visit the FernByte shop, or ask in chat if you’re unsure what you need.
Before we chat
Will I speak with a real person?
Yes. Your messages go to a FernByte technician. An automatic acknowledgement confirms that your enquiry has arrived, but a person handles your questions and advice. Tell us what you have already tried so we can pick up from there.
Can I get help right now?
Open live chat to check availability and send your question. When a technician is available, you can talk in the chat. If we are helping someone else or away, leave your message and contact details so we can follow up. An immediate response is not always possible.
Does it cost anything to start a chat?
There is no charge to ask about our services or explain your problem. If you need paid troubleshooting or repair work, we will explain the next step and costs before starting. Remote IT support is $50/hr and on-site support is $75/hr.
What details should I share?
For a new conversation, enter your name and email; your phone number is optional. Describe the device or website involved, what is going wrong, and any error message. Please do not send passwords, payment details or sensitive documents. If your browser remembers an existing conversation, you can continue it.
Your contact details help us follow up on your enquiry. Read our privacy policy for how chat information is handled.