Last updated: March 15, 2026
FernByte ("we", "us", "our") provides IT services, web design, apps, ecommerce, and related digital services in New Zealand. We respect your privacy and handle personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles (IPPs).
"Personal information" has the same meaning as in the Privacy Act 2020.
We collect personal information you give us directly and information generated when you use our websites, apps, shop, and services, including:
Name, email, phone, address, company, and role.
Enquiries, quotes, project briefs, support requests, technical requirements, app-related details, subscriptions, and ecommerce order information.
Payment references and transaction details for services, apps, subscriptions, and ecommerce orders. Payments are processed by third-party providers and we do not store full card data.
IP address, device or browser type, pages or screens viewed, referral information, and cookie-related data. See "Cookies and analytics" below.
We may also receive personal information from service partners, such as payment providers, hosting providers, analytics providers, or other vendors where lawful.
We use personal information to:
We do not sell personal information. We may disclose it:
Some providers may be located outside New Zealand. Before disclosing personal information overseas, we will take reasonable steps to ensure the recipient is subject to privacy safeguards comparable to New Zealand law, or we will obtain your express authorisation after informing you that the overseas recipient may not be required to protect the information in a way that provides comparable safeguards.
We use appropriate technical and organisational measures to protect personal information, including access controls, least-privilege practices, and encryption where appropriate. No method is 100% secure, but we work to prevent unauthorised access, alteration, or loss.
If a privacy breach is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable and take steps to minimise any harm.
For remote support, website management, app support, software assistance, hosting, or related digital services:
You have the right to request access to and correction of your personal information that we hold.
You can also ask us to consider deletion where appropriate. We will action this where lawful and practicable, although we may need to retain certain records for tax, accounting, insurance, fraud prevention, or legal purposes.
To make a request, contact us below. We may need to verify your identity and, where permitted, charge a reasonable cost for providing copies.
We retain personal information only for as long as needed for the purposes above or as required by law. Business records, such as tax and financial records, are typically kept for at least 7 years where required.
Our websites, web applications, and ecommerce experiences may use cookies and similar technologies to operate, remember preferences, keep sessions secure, and analyse traffic. You can control cookies in your browser, although some features may not function without them. If we use analytics tools, we use them to understand aggregate usage and improve our websites, apps, shop, and customer experience.
Our services are directed to businesses and adult consumers. We do not knowingly collect personal information from children.
If you have concerns about how we handle your personal information, contact us first so we can address the issue. If you are not satisfied, you can complain to the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909 (NZ)
We may update this policy from time to time. We will post the updated version on our website with a new "Last updated" date. Your continued use of our websites, apps, shop, or services after any changes means you accept the updated policy.