Cookie Policy
What this policy covers
This policy explains the cookies and similar browser storage used on the main FernByte services website. FernByte apps, the online shop and third-party checkout or hosted services may have additional cookies described in their own notices.
Cookie Policy
How the website uses cookies
Basic website analytics
Google Analytics helps us understand visits, pages viewed, referral sources and general device or browser information so we can improve the website. FernByte disables Google signals and advertising-personalisation signals.
Advertising-conversion measurement
Google Ads measurement helps us determine whether an advertisement led to an enquiry. FernByte uses this for conversion measurement, not website remarketing or audience personalisation.
Essential service storage
Opening live chat loads our Chatwoot service, which uses conversation cookies and browser storage to keep your chat connected. Chat does not load until you open it. Separate FernByte apps, the shop and payment services may use essential session, security, account or checkout cookies when you use those services.
Cookie Policy
Current cookies and browser storage
| Name | Purpose | Typical duration |
|---|---|---|
| Chatwoot conversation cookies and storage | Reconnects your browser to your chat after you open live chat. Not used for advertising. | Depends on the chat session and browser; can be removed by clearing site data |
| _ga | Google Analytics identifier used to distinguish visits. | Up to 2 years |
| _ga_GK36GHR9V3 | Google Analytics session-state information for this website. | Up to 2 years |
| Google conversion cookies | May store an advertising-click identifier so a completed enquiry can be measured. | Controlled by Google |
| fernbyte_analytics_opt_out | Local browser preference that prevents FernByte analytics from loading. | Until changed or browser data is cleared |
| fernbyte_internal_traffic | Local browser flag used only by FernByte to separate internal visits from customer traffic. | Until browser data is cleared |
Google may adjust cookie names or browser-limited durations over time. We update this table when our configuration materially changes.
Cookie Policy
Your analytics choice
FernByte does not use a cookie pop-up on this NZ-focused site. You can disable or re-enable non-essential analytics here at any time. Disabling analytics removes FernByte's accessible Google Analytics and conversion cookies and prevents further analytics loading in this browser.
You can also block or delete cookies through your browser. Blocking essential cookies on connected apps, shops or payment services may prevent those services from working correctly.
Cookie Policy
Third-party processing
Google processes analytics and conversion information under its own privacy and data-processing terms. Formspree processes enquiry-form submissions but does not need a FernByte tracking cookie to deliver those forms. See our Privacy Policy for overseas-provider and personal-information details.
Cookie Policy
