Computer & laptop repairs
Diagnosis, repairs, upgrades, malware removal, and honest repair-versus-replacement advice in Palmerston North.
IT support · Palmerston North & Manawatū
Local IT support.
Real people.
Clear answers.
On-site IT support in Palmerston North and Manawatū, plus remote help for businesses across New Zealand and Australia.
Clear pricing
Practical help.
Straightforward rates.
On-site support$75/hr
Palmerston North & Manawatū
Remote support$50/hr
New Zealand wide
Same rates evenings and weekends. Minimum first hour; each started hour is charged in full. No travel charges within Palmerston North. Service terms
How we can help
Keep your
business moving.
Microsoft 365 licences
Microsoft 365 for your business
Microsoft 365 licences, with local setup and ongoing support from FernByte.
Further afield?
Remote help for New Zealand and Australian businesses.
Remote support in NZRemote support in AustraliaIT Support
Networking services in Palmerston North
Get help with business Wi-Fi, wired networks, routers, access points, VPNs, guest networks, and unreliable connections across Palmerston North and Manawatu.
View networkingSpecialist local services
IT Support
Go straight to the right Palmerston North IT service
Each service page explains what is covered, pricing context, the practical process, and when a different solution may offer better value.
Printer repairs & setup
Help with faults, drivers, queues, Wi-Fi, scanning, and small-business printing workflows.
CCTV & camera installation
Camera planning, installation, recording, mobile viewing, and network setup for local properties.
Managed IT services
Ongoing device, cloud, network, security, and technology support for Palmerston North small businesses.
Choosing the right support
IT Support
Local when hardware matters, remote when speed matters
On-site IT support is best when the job involves hardware, cabling, printers, Wi-Fi coverage, or a device that will not start reliably. FernByte covers Palmerston North and the wider Manawatu region, including small offices, retail stores, home offices, and households that need practical hands-on help. Evening and weekend support stays at the standard $75/hr on-site rate, with no surcharge.
Remote IT support is usually faster for software, email, Microsoft 365, account access, malware checks, updates, and general troubleshooting. We connect securely, explain what we are doing, and keep the price clear before work starts. If remote support is not the right fit, we will say so before you waste time.
Common problems we solve
Good questions. Clear answers.
Frequently asked questions.
How quickly can you come out?
For urgent issues in Palmerston North and Manawatu, we offer same-day call-outs when availability allows. We're open until 10 PM on weekdays and 8 PM on weekends, with no evening or weekend surcharge. Call us before noon for the best chance of a same-day visit.
Do you offer after-hours IT support?
Yes. Evening and weekend support is charged at the same standard rates: $75/hr on-site and $50/hr remote, with no after-hours surcharge. We're open until 10 PM on weekdays and 8 PM on weekends. Urgent help outside those hours depends on availability.
What if my problem can't be fixed remotely?
If we can't resolve your issue over a remote session, we'll let you know — and if you're in Palmerston North or Manawatu, we can arrange an on-site visit instead. No fix, no fee applies only to eligible labour for a clearly scoped fault; approved diagnosis, third-party, parts, and out-of-scope costs may still apply.